FREQUENTLY ASKED QUESTIONS

To help everyone have access to healthcare and essential items, the selected make-up and make-up accessories are currently unavailable to purchase online.

We will be back offering our full range of products soon.

Due to an increase in orders our usual delivery times have been extended. We’re working hard to reduce the lead times and will text you if your package is due to be late. 
When you place an order, the next available time for home delivery will be shown at the checkout. 
Home delivery is now free when you spend £30 or more. 

Collection from store is currently unavailable.

Thank you for understanding.

Updated: 09.04.20

YourGoodSkin™ is a skincare range co-created by a community of women, as well as a team of leading dermatologists to restore your skin’s natural balance.

Powered by a unique antioxidant complex of Green Tea and Vitamin C, it gently works to visibly improve the health of your skin in just 28 days of its natural cycle. And by health we mean oiliness, dryness, texture, tone and radiance; everyday concerns that can affect us all.

YourGoodSkin™ then goes on to maintain this healthy appearance for the long term, so your skin keeps up as you move through life.
 
 

You can buy YourGoodSkin™ online via our website yourgoodskin.com, or in selected Boots stores nationwide and online at https://www.boots.com/yourgoodskin

We do not conduct animal testing on our products, or on ingredients used in our products, nor do we commission animal testing on our products or on ingredients used in our products.
We have always demonstrated an on-going commitment to operating as a socially responsible brand and we value the trust that our customers give us to do the right thing. We do not conduct or commission animal testing on our own brand products. This is a principle we have actively held ourselves to account to long before the inception of the Leaping Bunny certification. We have set and maintained our own high standards over many years and in doing so, we hope that you can buy and use our products with confidence knowing that they have not been tested on animals. We would definitely like to see an end to all animal tests and are working closely with the relevant organizations. We fully support the intentions of the BUAV now Cruelty Free International, and take a keen interest in the development and introduction of alternative forms of safety testing.

YourGoodSkin™ products are formulated without animal-derived ingredients.

Yes. All products have been developed with, and dermatologically tested by, leading dermatologists. ‘Dermatologically tested’ is stated on all YourGoodSkin™ packs.
Dermatologically tested means that the products have been tested on human skin.

Yes. All YourGoodSkin™ products are formulated to be suitable for all skin types, including sensitive.

We ran clinical trials into the effects of the Balancing Skin Concentrate across the five healthy skin signs. In a split face study, participants used the product on one half of their face; their skin was read with an instrument and dermatologists graded the appearance of the skin. We saw significant improvements in every sign when comparing skin that had been treated with the product and that which hadn’t.

YourGoodSkin™ is clinically proven to deliver healthier looking skin in just 28 days by targeting the underlying causes of skin imbalance. By improving the five key signs of healthy skin – texture, tone, radiance, oiliness and moisture levels - YourGoodSkin™ products are proven to give more good skin days.

YourGoodSkin™ has pending design and patent applications including one for the complex of scientific and natural ingredients including Green Tea and Vitamin C.

Yes. All YourGoodSkin™ products are non-comodogenic. Non-comodogenic means formulated so as not to cause blocked pores.

All products in the range have been assessed by safety experts to make sure they’re safe to human health and suitable for their intended application on all skin types. Please refer to the ingredients on pack if you have any concerns regarding one or several ingredients you might be allergic to.

We recommend that consumers consult with their GP before using any product while pregnant or breastfeeding.

We recommend that consumers consult with their GP before using any product while undergoing cancer treatment.

We believe that protection from sun damage is important to skin health, which is why the Anti-Oxidant Day Cream contains high SPF30 and UVA protection.

We use various suppliers to source our ingredients. WBA is committed to purchasing ingredients only from suppliers who can demonstrate that they adhere to our standards of quality, safety and performance. WBA develops lasting relationships with suppliers who meet our high standards of business ethics.

No. All ingredients are approved for skincare use and all products in the range have been assessed by safety experts to make sure that they are safe and suitable for their intended application.

We have not conducted testing to certify YourGoodSkin™ products can be classified as halal.

Any chemicals used in YourGoodSkin™ products are clearly displayed on all of our packaging and meet the requirements of our parent company’s (Walgreens Boots Alliance) global Restricted Substances List.

Boots and Walgreens have the safety of their consumers and the environment at the heart of everything that they do. Both have grown from a pharmaceutical heritage and have long-established expertise in retailing, while Boots also adds unrivalled manufacturing expertise.

Our HQ’s chemicals experts use these multi-sector credentials to clearly identify and understand the safety impact that some chemicals may have, and keep exceptionally close control of those that are used in our products.

All factories used to make YourGoodSkin™ products are known to us and are audited before being used for the first time against our global ethical trading standards (internationally recognised labour conventions and environmental protection standards) – and thereafter audited every one to two years.